Privacy Policy
BONGO is here to answer all of your questions… most of the time. There will be some occasions where we will just not be allowed to give an answer. This happens if someone sends us a question which breaches confidentiality, privacy, or other similar rules which BONGO must follow.
Because BONGO can be used by anyone of any age, guidelines have been put in place to ensure that BONGO doesn’t cause offence, upset or harm anyone.
Obviously, BONGO will not give answers to any question that contains material of a violent, sadistic or cruel nature; be repulsive, horrible, or involve the use of offensive or foul language.
BONGO will not research or provide answers that may offend a reasonable person, cause grave or widespread offence, invade privacy, encourage any person to engage in dangerous or illegal practices, encourage any person to use harmful substances, are of a sexually explicit nature, or generally lead to any activity or feeling which may be regarded as detrimental to society. BONGO also reserves the right to change the price of the service at any point in time. However, BONGO will endeavour to educate its customers about the price change via this website.
Here at BONGO we understand the thrill of killing question marks every time they pop up in your head. However, please take note that BONGO costs a total of $2.99 every time you send us a text (Msg&Data Rates May Apply) ($1.99 on Sprint/Boost/Virgin Mobile USA). You may cancel your service at any time by sending a text message with “CANCEL”, “STOP,” “END” or “QUIT” to short code 505050. If you want to use the service frequently then by all means go ahead, but do keep in mind that regular costs can add up very quickly. We do not recommend using the service more than 20 times per month, especially if you do not pay your own phone bill.
Your privacy is very important to us. Bongo does not rent, sell, or share your information. Bongo will not share your number or any personal information with any third parties. However, we reserve the right to market to Bongo users in the future.
See below to read our full Privacy Protection Statement.
Our TERMS & CONDITIONS can be viewed, here.
If you have any queries or would like to submit feedback, please feel free to go to the Contact Us page.
Please ensure that you read the terms and conditions and FAQ page which will display the latest information.
PRIVACY PROTECTION STATEMENT
Bongo Operations Pty Ltd (Bongo) (we, us) complies with the National Privacy Principles (Principles) contained in the Privacy Act 1988 (Cth).
The Principles are designed to protect the confidentiality of personal information and the privacy of individuals by regulating the way personal information is managed. The Principles define ‘personal information’ as information or an opinion relating to an individual which can be used to identify the individual.
1. What personal information do we collect?
The type of information we may collect and hold includes, but is not limited to, your name, addresses, contact details, occupation, and other information which assists us in conducting our business, providing and marketing our services and meeting our legal obligations. By using Bongo’s website (Website) or otherwise providing such information to Bongo you consent to the collection of such information.
2. How do we collect personal information?
We will generally collect personal information by way of forms filled out by people, face-to-face meetings, interviews, business cards, telephone conversations and from third parties. In some circumstances we may be provided with personal information from a third party, for example a report provided by a third party.
We collect personal information from the Website through receiving subscription applications and emails, and through the use of cookies. We may also use third parties to analyse traffic at the Website, which may involve the use of cookies.
3. What will personal information be used for?
We may use and disclose your personal information for the primary purposes for which it is collected, for reasonably expected secondary purposes which are related to the primary purposes and in other circumstances authorised by the Privacy Act.
In general, we use and disclose you personal information for the following primary purposes:
• to conduct our business;
• to provide and market our services;
• to communicate with you;
• to protect any intellectual property in material on the Website;
• to comply with our legal obligations; and
• to help us manage and enhance the services we provide.
4. To whom will we disclose the personal information we collect
We may disclose personal information we collect to any related bodies corporate as that term is defined in Corporations Act 2001 (Cth).
5. Communications
We may contact and communicate with its clients and other users of the Website via the Website, their email address, telephone, post, or SMS. By using the Website you consent to such communications. If you no longer wish to receive communications from us notify us at the address set out below.
6. Protection and management of personal information
We will take all reasonable steps to ensure that the information we collect, hold or disclose about a person is accurate, complete and up to date.
Subject to the exceptions set out in the Privacy Act, you may access the personal information we hold about you and, if you believe it is out of date, incomplete or incorrect, you may request that it be updated or amended.
If you believe that we have not dealt with your personal information in a manner that complies with the privacy laws, you should contact us so that we can properly address and resolve your concerns.
Any complaints, or requests for access to, or to correct, personal information or any queries concerning privacy matters should in the first instance be put in writing via e-mail or post addressed to the following:
or
Privacy Officer
Bongo
PO BOX 2393
Richmond VIC 3121 Australia
This Privacy Policy may be reviewed and amended from time to time in accordance with our Terms and Conditions.
Summary terms: This service will cost $2.99 per question (Msg&Data Rates May Apply) ($1.99 on Sprint/Boost/Virgin Mobile USA). This charge will be billed to your cell phone account or deducted from your prepaid balance. By replying with YES you agree to the Terms & Conditions. All purchases must be authorized by the account holder. All plans are subject to the Terms and Conditions. You may cancel your service at any time by sending a text message with "CANCEL", "STOP," "END" or "QUIT" to short code 505050. For help, text HELP to 505050. Your phone must have text messaging capability. You must be the owner of this device and either be at least 18 years old or have the permission of your parent or guardian. Msg&Data Rates May Apply. Information email: support@bongo-us.com.or call 1-888-447-9211. Please click here to see full Terms and Conditions.
Bongo is currently available on AT&T, Boost, Cellular One, Sprint, TMobile, Verizon Wireless & Virgin Mobile USA.
Our TERMS & CONDITIONS can be viewed here Bongo reserves the right to review and make changes to its policies, service and charges without notice. Please ensure that you read the terms and conditions and FAQ page which will display the latest information.
